We had some very business-specific challenges we were experiencing that we thought Metriscope could support us with. The results were eye-opening. The data we can now access has enabled us to dramatically improve our customer experience, reduce the internal resource spent on identifying these issues, and provide us with insight that helps us to shape our long-term strategy.

"With Metriscope, I can actually interrogate session replays to fully understand the choice people make, helping us reveal struggle in the buyer’s journey."

The data and insight we're gathering from Metriscope is driving real-time merchandising, marketing and operational decisions, and is invaluable for the business.

Metriscope delivers a fantastic return on investment and is particularly cost effective compared to alternatives on the market.

Previously fraudulent activity was taking up to an hour to identify, requiring a lot of manual effort. With Metriscope we can now detect, identify and validate within minutes.

Metriscope's advanced capabilities allow us to manage our online operations proactively, ensuring the highest service levels are always sustained.

We selected and deployed Metriscope’s Customer Experience Management (CEM) software solution to allow us to measure and constantly improve our website experience.